The Bureau of Customs (BOC) – Port of Davao underwent the second and final stage of the External Quality Audit on December 14-16, 2021, where the said Port was recommended for the issuance of ISO 9001:2015 Certification, making it the first major port in Visayas and Mindanao to be ISO certified.
During the open conference, auditors from TÜV SÜD, a leading certification body, assessed and reviewed the actual processes enrolled in the Quality Management System (QMS)
A total of 17 customs processes were submitted for ISO certification which include Assessment, Operations, Administrative, Customer Care Center Services, Passenger Service, and Airport Cargo Operations. The Port also enrolled its support units such as its Management Information and Technology Group (MISTG), Enforcement Security Service (ESS), X-ray Inspection Project (XIP), and the Customs Intelligence and Investigation Service (CIIS).
In compliance with the 10-point priority agenda of Commissioner Rey Leonardo Guerrero, the Port of Davao led by District Collector, Atty. Erastus Sandino B. Austria will continue to implement reforms that will improve its processes aligned with the ISO 9001:2015 standards, all of which are aimed to provide the highest quality of service for its stakeholders.